MEMBERSHIP TERMS AND CONDITIONS

1.1 Who we are: We are Courtyard Health Clinic Limited, a private limited company registered in Scotland (company number SC845241) and we have our registered office at 6 St Colme Street, Edinburgh, EH3 6AD (‘CHC‘, ‘we’, ‘us’ or ‘our’).

1.2 How to contact us: To contact us, please use the below details:

1.2.1 Website: www.courtyardhealthclinic.com

1.2.2 Telephone: 0131 297 6655

1.2.3 Email: hello@Courtyardhealthclinic.com

1.2.4 Address: Courtyard Health Clinic, Eskmills, Musselburgh, EH21 7PB.

1.3 When you can contact us: Our opening hours are as follows:

Monday, Tuesday, Wednesday, Thursday, Friday: 9am to 5pm;

These hours may be subject to change from time to time and exclude public holidays.

1.4 How to raise a concern: If you wish to raise a concern regarding the services or your membership, you can either speak to a member of CHC staff at the Clinic or submit your concern to us in accordance with our policy available here: https://courtyardhealthclinic.com/complaints-procedure/. A copy can also be provided on request.

2.1 We have a binding Agreement with you as the Primary Member:  These membership terms and conditions (the “Membership Terms“) apply to your membership for private general practitioner services. These Membership Terms should also be read in conjunction with (1) the Membership Summary; (2) our Patient Booking Terms; and (3) our booking confirmation documentation issued to you in writing. Together these documents form the ‘Agreement’ between (a) us, CHC, and (b) you in relation to the Membership. By joining the Membership, you are agreeing to be bound by the Agreement. Please take the time to read all of these documents carefully and make sure you have understood them.

2.2 Covered Persons must also comply with the Agreement: Where a  Covered Person (as defined below at clause 2.3) is using the Membership Services and is over the age of 18, it is your responsibility to ensure that the Covered Person is made aware of the terms of the Agreement, prior to receiving the Membership Services and complies with those terms. You will remain responsible for the use of the Membership Services by all Covered Persons at all times and for their compliance with the Agreement.

2.3 Definitions: The Patient Booking Terms include some definitions. In addition, the following words shown in bold below in these Membership Terms shall have the meanings set out below:

Agreement: means these Membership Terms, the Patient Booking Terms, the Membership Summary and our booking confirmation documentation issued to you in writing.

Appointment: means an appointment with a general practitioner at the Clinic.

Appointment Allocation: means the total maximum number of annual Appointments which all Covered Persons under the Membership is individually entitled to receive under the Membership for the type of membership purchased as set out in the Membership Summary.

Clinic: means our clinic located at Eskmills, Musselburgh, EH21 7PB.

Covered Person(s): means the named individual(s) entitled to receive the Membership Services, including the Primary Member.

Excluded Services: means the excluded services as more particularly described in the Membership Summary and such other services offered or provided by CHC which are not expressly stated to be included as part of the Membership. 

Initial Period: means a period of twelve (12) months from the Start Date.

Membership: means the subscription membership for private general practitioner services as further described in the Membership Summary, in accordance with the type of membership purchased by you.

Membership Fee: means the fee payable for the Membership as set out in the Membership Summary or as notified by us to you.

Membership Services: means the services which will be provided as part of the Membership, as more particularly described in the Membership Summary (excluding any Excluded Services and/or such services which are not expressly stated in the Membership Summary as forming part of the Membership).

Membership Summary: means the membership summary document provided to you (and available on our website) setting out the specific details of the Membership, including but not limited to the Membership Services provided under each membership type and the applicable Membership Fee for each type of membership.

Patient Booking Terms: means the terms and conditions related to the provision of services provided by CHC and bookings which are available here.

Start Date: means the date on which you purchase the Membership by paying the first Membership Fee in accordance with clause 6 below.

Term: means the total duration of the Membership, a period of 12 months.

You or Primary Member: means the person who has signed up to the Membership, in accordance with the Agreement.

2.4 We may update these Membership Terms from time to time: It is your responsibility to ensure you have read and understood the contents of the current version of Membership Terms published on our website each time you book or use the Membership Services or before purchasing a new Membership. We last updated these Membership Terms on 04.07.2026.

2.5 Conflict: If there is any conflict or ambiguity between the terms of the documents listed in below, a term contained in a document higher in the list has priority over one contained in a document lower in the list:

2.5.1 Our booking confirmation documentation issued to you in writing;

2.5.2 Membership Summary;

2.5.3 Membership Terms and Conditions; and

2.5.4 Patient Booking Terms.

2.6 Notices: Any notice provided by you under or in connection with our Agreement with you must be in writing and shall be delivered by email to the following email address: hello@courtyardhealthclinic.com We will write to you at the email address or postal address that you provide to us.

3.1 Duration of the Membership: The Agreement will start on the Start Date for the period of 12 months. With the exception of your right to cancel in accordance with clause 3.2 below the Membership is in place for 12 months.

3.2 Cancellation of your Membership by you: You may cancel your Membership as follows:

3.2.1 During cooling-off: At any time during a cooling-off period in accordance with clause 4.

3.2.2 Early cancellation if we change the Membership Services: If we change the Membership Services in accordance with clause 5.6 then you can cancel your Membership with immediate effect by writing to us. You cannot cancel your Membership if we make changes to the Membership Terms in accordance with clause 5.6.

3.2.3 Early cancellation if we breach the Agreement: If we seriously or repeatedly breach any term of the Agreement with you, you can cancel your Membership with immediate effect by writing to us.

3.3 Cancellation of your Membership by us: We may cancel your Membership as follows:

3.3.1 If you breach the Agreement: If you seriously or repeatedly breach any term of the Agreement, we may cancel your Membership with immediate effect by writing to you. 

3.3.2 If you fail to pay: If you fail to pay any amount due under the Agreement on the due date for payment (for example Membership Fees and/or fees for Excluded Services) and you still do not make payment within 14 days of us reminding you that payment is due, we may cancel your Membership with immediate effect by writing to you.

3.3.3 If you fail to provide us with information: If you fail to provide the Clinic with any information and/or documentation required  by the Clinic in order to provide the Membership Services or any other services (including any Excluded Services) which we reasonably believe will prejudice clinical care or place us in breach of any applicable law or regulatory requirement, we may cancel your Membership with immediate effect by writing to you.

3.3.4 If we withdraw all or part of the Membership: We may, at any time, cancel your Membership or stop providing all or part of the Membership Services offered as part of the Membership. Where this applies, we will write to you to let you know that we are going to stop providing all or part of the Membership. We will use reasonable endeavours to let you know at least seven (7) days in advance of our stopping to provide all of the Membership and will refund any sums you have paid in advance for the Membership in accordance with clause 11.

4. 1 What a cooling-off period is: If you are a consumer and reside in the UK and you purchase the Membership online or over the phone, you have the legal right to cancel the Agreement if you change your mind, within fourteen (14) days of the Start Date (the “cooling-off period“).

4.2 How to use the cooling-off period: To cancel the Agreement during the cooling-off period, please contact us using the details set out at clause 1.2 above.

4.3 Exclusions to the cooling off period: Please note that if you have requested the Membership Services to start during the cooling-off period (for example, by booking an Appointment) and you subsequently cancel the Agreement under this clause 4, you will not be entitled to a refund of any Membership Fees paid by you in respect of any Membership Services you have already received prior to the date on which you notified us of your decision to cancel the Agreement and any Membership Services already provided prior to such cancellation shall be charged at our standard, non-discounted rates in force at the time that the Membership Services were provided. Any discounted or preferential rate applied by us under the Agreement shall no longer apply and we reserve the right to recover from you the difference between the discounted rate and the applicable standard fees.

5.1 Provision of Membership Services: We will provide the Membership Services described in the Membership Summary as part of the Membership.

5.2 Excluded Services: Excluded Services are not available as part of the Membership. Any Excluded Services will only be provided subject to our prior agreement and will be at additional cost (they are not included as part of the Membership Fee) in accordance with the Patient Booking Terms.

5.3 Covered Persons must be named: Covered Persons must be named and identity at the time of signing up for the Membership.

5.4 Eligibility criteria: The Membership Services are subject to the eligibility criteria set out in the Patient Booking Terms (see clause 3.3 of those terms).

5.5 Changes or suspension to Membership Services when required by law or regulation: We may change, update or suspend any Membership Services, at any time where such change, update or suspension is necessary in order to comply with any applicable laws, or other legal or regulatory requirement.

5.6 Changes we can only make if we give you notice and an option to terminate: We can also make change to the Membership Services if not required by law or regulation, but if we do so we will notify you and you can choose to end the Agreement before the change takes effect and receive a refund in accordance with clause 11.

6.1 Your responsibility to pay: You agree to pay the Membership Fee.

6.2 Amount of Membership Fees:

6.2.1 Amount of Membership Fees: The Membership Fee shall be the amount as set out in the Membership Summary, depending on the type of Membership you have selected.

6.2.2 Fees for Excluded Services: You are required to pay all fees arising from any Excluded Services, including without limitation, additional consultations, tests, diagnostic investigations, vaccinations or prescriptions in accordance with the Patient Booking Terms.

6.2.3 VAT: The Membership Fee is inclusive of all VAT (if payable).

6.2.4 Additional fees for long Appointments: You may be charged additional fees by us if an Appointment lasts longer than 30 minutes.

6.2.5 Additional fees for breaches of the Agreement that result in additional costs to us: You may be charged additional fees by us if you or a Covered Person materially or repeatedly breaches any terms of the Agreement which results in additional costs to us.

6.3 No set-off permitted: You must pay all amounts due in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required law).

6.4 Payment method: Payments may be made by bank transfer, debit or credit card. You will require to complete all valid payment mandates, authorisations or instructions requested by us at or before the Start Date, failing which we will have no obligation to provide the Membership Services and no liability to you for failure to provide the Membership Services in such circumstances.

6.5 Timing of payment by you:

6.5.1 Membership Fees: The Membership Fees will be payable by you annually in advance.

6.5.2 Fees for Excluded Services: You are required to pay all fees arising from any Excluded Services, including without limitation, additional consultations, tests, diagnostic investigations, vaccinations or prescriptions in accordance with the Patient Booking Terms.

6.6 Consequences of late payment:

6.6.1 If we have not received payment of any sums due under the Agreement by the due date for payment, then, without prejudice to any other rights and remedies available to us, we may:

6.6.1.1 suspend provision of the Membership Services and any additional services (including any Excluded Services) including but not limited to, cancelling or postponing any booked Appointments for the time that the relevant amount remains unpaid by you;

6.6.1.2 terminate your Membership and the Agreement in accordance with clause 3.3;

6.6.1.3 charge you interest on a daily basis in respect of the overdue amount at the rate of 4% per cent per annum above Bank of Scotland’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgement; and/or

6.6.1.4 recover from you any reasonable fees directly incurred by the Clinic in recovering the overdue amount from you (including reasonable debt recovery agency fees, legal fees and court costs).

6.7 We can set-off amounts owed to us: We may at any time, without limiting our other rights or remedies set off any amount owing to us by you against any amount payable by us to you. 

6.8 Refunds: No refunds or rebate of any Membership Fees will be payable by us in the event that you (or any Covered Person) do not use the Membership Services during the Term. 

7.1 How to make Appointments: Appointments should be made in accordance with the Patient Booking Terms.

7.2 Patient Booking Terms: The booking of Appointments, the provision of Appointments and the relevant Membership Services are subject to Patient Booking Terms. We will endeavour to comply with the Patient Booking Terms in all material respects.

7.3 Availability of Appointments: As per the Patient Booking Terms, we will use reasonable efforts to arrange Appointments on the dates and at the times requested by you or a Covered Person, subject always to the Clinic’s opening hours, operational availability and clinician availability. Where we are unable to accommodate a requested date or time for an Appointment, we will co-operate with you to agree a mutually agreeable alternative date and/or time, failing which we will offer an Appointment at an alternative date and time that we reasonably consider appropriate. The entitlement to the Appointment Allocation in connection with the Membership does not constitute a guarantee that Appointments will be available at any particular date or time requested by you or a Covered Person and we shall have no liability arising from any failure or inability to accommodate a specific requested date or time for an Appointment, provided that we have offered a reasonable alternative in accordance with this clause 7. You shall not be entitled to any refund, credit or extension of the Membership Services as a result of the same.

7.4 Appointment Allocation: You and Covered Persons are each entitled to book up to and including 14 Appointments during the period of your membership. If any Covered Persons require any additional Appointments over and above the Appointment Allocation, you shall require to contact the Clinic and need for such additional Appointments will be reviewed by the Clinic and charged at the Clinic’s then current fee or any discounted rates which we may offer, at our discretion and payable in accordance with the Patient Booking Terms. Any unused Appointments for the previous period cannot be carried forward, unless we agree (in our sole discretion) and have no cash value.

7.5 Location of Appointments: Appointments may be held at the Clinic or remotely, by telephone or videocall, subject to the clinician’s discretion.

7.6 Attendance and non-attendance of Appointments: You agree to use all reasonable endeavours to attend each Appointment. If you fail to attend an Appointment or provide the required notice that you are unable to attend an Appointment, as set out in the Patient Booking Terms, then we shall be entitled to count this Appointment towards your Appointment Allocation.

7.7 Length of Appointments: You may be charged additional fees by us if an Appointment lasts longer than 30 minutes.

8.1 Specialist Referrals: Should the practitioner providing services to you consider a referral appropriate, and you request that such referral to be made, they will refer you in accordance with applicable industry guidelines and standards. For the avoidance of doubt, we can only make referrals to private specialist services and cannot make referrals to the NHS for secondary care.

8.2 Costs related to Referrals: You will be solely responsible for arranging and payment of any services and/or treatment resulting from such a referral and CHC has no liability to you or any Covered Person in relation to such a referral.

8.3 Prescriptions: If, in the practitioner’s professional opinion, they consider you or a Covered Person would benefit from medicine and you or the Covered Person wishes to receive such medicine they will provide you or the Covered Person with a prescription for such medicine in accordance with applicable industry guidelines and standards.

8.4 Private prescriptions: If your practitioner has prescribed you medicine, they will provide a private prescription form.

8.5 Costs of private prescriptions and medication: Any private prescriptions issued in connection with the Membership are covered by the Membership, subject to the Agreement.  You will be responsible for the cost of the medication or prescription item itself, as charged by the dispensing pharmacy or other provider.

8.6 NHS GP: We recommend that you and all Covered Persons keep their registered NHS GP or other NHS clinician(s) up to date with any consultations, test results, medicine prescribed by our practitioners and/or any referrals or other treatment provided by our practitioners. For the avoidance of doubt we will not routinely contact your NHS GP or other NHS clinician(s) unless you have expressly agreed that we may do so. However, in exceptional circumstances, we may require to share relevant information with your NHS GP, other NHS clinician(s) or healthcare professionals or appropriate authorities where we consider there is an immediate or serious risk to your health or safety, or to that of others or where disclosure is otherwise required by law or professional obligations.

8.7 Emergencies and urgent care: Should you or a Covered Person have any adverse reactions or side effects to any medicine which have been prescribed by one of our practitioners you or the Covered Person must promptly seek medical advice either from the dispensing pharmacy who dispensed the medicine, the CHC clinician who prescribed the medicine, or the NHS. NHS Services can be accessed 24/7 by phoning 111 or 999, in the case of an emergency.

9.1 How we use your personal data is set out in our Privacy Notice: Privacy Notice for Patients – Courtyard Health Clinic | Musselburgh.

9.2 Before you pass any third-party personal data to us (as related to you, Covered Persons, any other patient of ours or otherwise), please ensure that the third party is aware of this sharing and has had visibility of our Privacy Notice.

10.1 You must provide us with accurate and comprehensive information requested by us: If you fail to do so it may impact the advice given or the decisions made by the practitioner about your health and/or treatment. Failure to provide this information may impact our ability to provide the Membership Services and any additional services. If you fail to provide or provide inaccurate, false or incomplete information to the clinician, CHC will not be responsible for and shall have no liability for any consequences as a result.

10.2 Service levels: The Membership Services will be provided with reasonable skill and care and in accordance with applicable professional standards. We do not, however, guarantee any particular diagnosis, treatment plan or clinical outcome. We exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

10.3 We do not exclude losses which cannot be excluded under law: We do not in any way exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or which by applicable law cannot otherwise be excluded or limited.

10.4 We are not responsible for losses you suffer caused by us if the loss is:

10.4.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

10.4.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 12 below.

10.4.3 Avoidable. Something you could have avoided by taking reasonable action. For example, any loss arising from your or a Covered Person’s failure to follow medical advice, provide accurate information and medical history or seek further treatment where advised to do so.

11.1 What happens when the Agreement ends: If the Agreement ends for any reason:

11.1.1 the Membership shall automatically end and we shall immediately stop providing the Membership Services;

11.1.2 you shall immediately pay all sums due to us under the Agreement for Membership Services delivered up to the date the Agreement ends;

11.1.3 ending this Agreement will not affect any rights or responsibilities that either you or we have built up before it ends. This includes the right to take action for breach of this Agreement that happened before the Agreement ended; and

11.1.4 any terms of the Agreement which are stated to continue to apply after the Agreement ends, or which by their nature are intended to continue, will still apply.

11.2 Cancellation by you without cause: If you end the Agreement for any reason other than under clause 3.2, such notice shall take effect at the end of the term. You will remain liable for all Membership Fees payable in respect of the term and no refund shall be due for any unused part of the Membership.

11.3 Refunds to you: Within thirty (30) days of termination of the Agreement, we will refund any Membership Fees which have been paid in advance for Membership Services not yet received but we may deduct or charge you reasonable administration costs and reasonable costs for any services provided prior to termination.

12.1 We are not responsible for events that are out of our control or unforeseen circumstances. If the Clinic is closed or the running of the services (including any Membership Services) is affected by an event outside our control or an unforeseen circumstance then we will contact you as soon as possible if you have an appointment booked to let you know and we will take steps to minimise the effect of the event or circumstance. Provided we do this, we will not be liable for short-term closure or disruption caused by the event or circumstance in question (‘short term’ means thirty (30) days or less).

12.2 However, if there is a risk of long-term closure or severe disruption to the services provided at the Clinic (‘long-term’ means in excess of thirty (30) days), which means we can no longer provide the Membership or Membership Services thereunder, we will provide you with written notice of termination of the Agreement and we will issue a pro-rata refund to you of any Membership Fees paid by you in advance for any months remaining during the term but we may deduct or charge you reasonable administration costs and reasonable costs for any services provided prior to termination.

13.1 We may transfer our rights and obligations under our Agreement with you to another organisation. You will be notified of any such transfer if you have an appointment booked with us, which will take place after the transfer.

13.2 You can only transfer your Agreement with us to someone else if we agree to this.

13.3 If a court invalidates some of this Agreement, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

13.4 No failure or delay by us in enforcing any right under this Agreement shall be treated as a waiver of that right. Nor shall any partial exercise of it prevent us from enforcing it further, or exercising any other right, at a later date.

13.5 Applicable law and jurisdiction. The Agreement with us is governed by the laws of Scotland and you can bring legal proceedings in the Scottish courts. If you live in England and Wales you can bring legal proceedings in respect of the Agreement in the English or Scottish courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Agreement in either the Northern Irish or Scottish courts.

13.6 Nobody else has any rights under the Agreement. The Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

13.7 Nothing in the Agreement will affect your legal rights as a consumer. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. The Consumer Rights Act 2015 says:

13.7.1 You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.

13.7.2 If a price has not been agreed upfront, what you are asked to pay must be reasonable.

13.7.3 If a time has not been agreed upfront, it must be carried out within a reasonable time.